An AI front desk for hospitals and clinics. It answers every call at once — no queue, no after-hours gap — in 29 languages it mixes mid-sentence, routes the caller to the right department, and books them onto the right consultant’s calendar.
₹3.5/min, billed for what you use · Keep your own numbers · Keep your own hospital system
Hello! Aap log Sunday ko open rehte ho kya?
Ji haan, Sunday ko 10 se 2 baje tak open hai. Kuch aur help karoon?
Haan, kal 4 baje appointment mil sakta hai?
Bilkul — kal 4 baje aapka slot book kar diya. Confirmation WhatsApp pe abhi bhej rahi hoon. 😊
The cost of a busy line
Every unanswered call is a patient who rings the next hospital on their list. Put your own numbers in — nothing here is a claim of ours.
These are your numbers, not ours — drag them until they match your practice. The maths assumes 26 working days and that only one in three unanswered calls was a patient who would have booked. We keep that deliberately cautious rather than quoting an industry average we cannot stand behind.
An agent that picks up every one of them — all night, all at once, no queue — puts back around
₹3,12,000
taking 60% as the share of callers happy to book with an assistant rather than wait for a person
Listen
Most patients do not talk in one language. They start in Hindi, land a date in English and finish in Telugu. A single-language script loses them at the first sentence.
“Haan ji, kal 4 baje ka slot free hai — book kar doon?”
“Naalaikku evening 6 manikku slot irukku — book pannalaama?”
“Repu morning 10 ki appointment confirm chesanu, sir.”
“Naale afternoon 3 gantege slot ide — book maadla?”
“Naale ravile 11 manikku slot free aanu — book cheyyatte?”
“Of course — I can fit you in tomorrow at 4 pm.”
29 languages, 10 of them Indian, and it code-switches mid-sentence the way real people do — Hinglish, Tanglish, Tenglish, Kanglish. Not a menu of separate scripts.
Cardiology, orthopaedics, radiology, billing. The caller says why they are ringing and lands in the right place, or gets booked without being transferred at all.
Every doctor connects their own Google Calendar. The agent reads that consultant’s real availability mid-call, books a confirmed slot, and texts the patient.
Forty callers at 9am are forty simultaneous conversations. Peak-hour volume is not a staffing problem any more.
Warm, expressive speech that adapts its tone — nobody presses 1 for anything, and nobody is told their call is important to us.
Upload timings, departments, consultants, fees, preparation instructions. It answers from those and says so honestly when a question falls outside them.
Your systems
The usual reason a hospital says no to something like this is that they finished a system migration eighteen months ago and will not do another. You do not have to.
Push patients and prescriptions to us, or let us read them live. Your system keeps its authority — we never become a second record you have to reconcile.
VaaniYantra sits in front of what you already run. If you bought a hospital system last year, this does not compete with it.
Each doctor owns their own availability and their own patients. Nobody is booked into somebody else’s clinic.
Patients, appointments and call logs export to CSV on demand. Your data is not hostage to staying subscribed.
The technical detail lives in the Integration Guide — hand it to whoever runs your systems.
After the visit
Most of the calls your desk takes are not new bookings. They are “what did the doctor prescribe?”, “when do I come back?”, “can I move Thursday?”. Those never need to reach a human.
A one-time code, nothing to install and no password to forget. Family members sharing one number each get their own record.
Structured medicine lines — the drug, the dose, the schedule in plain words. Not a photo of a page they cannot read.
Answered from your knowledge base and their own records, in their own language, without ringing you.
Rescheduling stops being a phone call your staff has to take.
Illustration of the patient chat. It answers only from records your clinic has filed, and never offers medical advice.
Nothing to install and nothing to open. A patient messages your clinic on WhatsApp and asks what they would otherwise ring your desk to ask — timings, departments, fees, which consultant to see, how to prepare for a test — and gets an answer in their own language, drawn from what your clinic has filed.
It answers about your clinic, not about their file — anything personal or clinical becomes an appointment instead. And if what they write sounds urgent, it stops answering and gives them emergency numbers straight away.
Available as a paid add-on, priced separately.
Safety & compliance
Answered here rather than buried in an FAQ, because this is the page you will forward to them.
Chest pain, breathlessness, bleeding and self-harm are caught by a deterministic check that runs before the AI does. The caller gets 108 and 112 immediately, and your team is alerted.
By design, not by prompt. It books, it answers logistics. It does not interpret symptoms, suggest medicines, or comment on a report — anything clinical becomes an appointment.
Scans and reports you upload are encrypted in the database, under a key that is not stored in it.
A patient reaches their own records only after confirming their mobile number with a one-time code. Family members on a shared number each get their own record.
Prescriptions and advice reach the patient immediately. The diagnosis waits until a clinician chooses to release it — breaking bad news stays a human act.
Choose how long call recordings and transcripts live, and delete your data whenever you like. Nothing is shared between hospitals.
Getting started
No engineers and no migration. Most practices point their after-hours number at it first and widen from there once they have heard it work.
Departments, consultants, timings, what callers usually want. We turn it into a behaviour your team can read and edit — no engineers involved.
Bring your existing number through Twilio or Exotel. Route the overflow line first if you would rather start small.
Every call is transcribed and logged. Start with after-hours only, then widen it once you have heard how it handles your patients.
Route by department and book across consultants.
OPD slots, timings, fees, visit reminders.
Dermatology, orthopaedics, ENT, paediatrics.
Test bookings, preparation, report timing.
No plans, no tiers, no monthly fee. You are billed at the end of the month for the minutes your agent actually spent on the phone — everything the product does is included in that number.
₹3.5 / minute
You pay for the minutes your agent actually spends on the phone, billed at the end of the month. No monthly fee, no minimum, nothing bought up front.
₹3.2 / minute
Planning high call volumes across several branches or departments? The rate comes down. Tell us what your switchboard handles in a month and we will confirm it in writing.
A booking call runs about two minutes, so it costs roughly ₹7.00 to answer — whether it lands at 2pm or 2am, and whether it is the first call or the fortieth at once. A missed one costs a patient.
₹3.5 per minute of call time, billed at the end of the month for the minutes your agent actually spent on the phone. There is no monthly fee, no minimum and no plan to choose. If you are planning at scale across several branches or departments, the rate is ₹3.2 per minute — tell us the volume you expect and we will confirm it in writing.
Not at the moment. We are onboarding clinics one at a time so every setup gets our attention, so accounts are created by invitation. Tell us about your practice on the contact page and we will get you a login.
No, and we would advise against it. VaaniYantra sits on top of your existing practice-management or hospital system. Your system stays the source of truth and pushes patients and prescriptions to us, or we read them live. See the Integration Guide in our docs.
Yes. Connect your own Twilio or Exotel numbers and route inbound calls to the agent. Many hospitals start by pointing only the overflow or after-hours line at it, then widen once they have heard it on real calls.
No, and that is deliberate. It books appointments and answers practical questions — timings, departments, fees, consultants, location, test preparation. It never interprets symptoms, never suggests medicines and never comments on a report. Anything clinical becomes an appointment with your doctor.
A deterministic check runs before the AI model does — it looks for chest pain, breathlessness, severe bleeding, overdose, self-harm and stroke signs, in English and Hindi including transliterated spellings. The caller is told at once to call 108 or 112, and the alert appears in your dashboard. This is a control in code, not an instruction we hope the model follows.
Scans and reports you upload are encrypted at rest, under a key not stored in the database. A patient reaches their own records only after verifying their mobile number with a one-time code, and a diagnosis stays hidden until a doctor releases it. Your documents, call logs and patients stay in your account and are never shared between hospitals. You can set an automatic retention window for call content, and delete records from the dashboard. Full detail is on our security and privacy pages.
Yes. Every doctor connects their own Google Calendar and the agent books against that consultant’s real availability. Invite your team from the dashboard and each of them connects their own — nobody gets booked into somebody else’s clinic.
Yes. If you need it tailored end to end — custom workflows, integration with your existing systems, behaviour beyond what the agent does out of the box — write to info@vaaniyantra.com and we will build it with you.
Tell us how your front desk works today and what you want the agent to do. We will come back with what it would take to fit it to your practice — in your patients’ languages, against your timings.